Refund Policy

DRAFT, pending owner review. This document has not been finalized and is not yet legal advice or a binding version.

Last updated: October 15, 2026

Free plan first

Every account starts on the Free plan so you can test the Service before paying.

Cancellation

You can cancel a paid plan anytime from the billing portal. You keep access until the end of the current billing period; no further charges are made.

Refunds

If you are not satisfied with your first paid month, email us within 14 days of the charge for a full refund of the subscription fee. After that, subscription fees are non-refundable, and overage charges for documents already rendered are non-refundable.

Billing errors and outages

If you were charged in error, or a significant outage on our side affected your use, contact us and we will credit or refund the affected amount.

How to request

Email support@slipkiln.com from your account email with the invoice number. Approved refunds go back to the original payment method via Stripe, typically within 5–10 business days.